Kuveyt Türk Bank Gold Withdrawal Delay
I have a gold account with Kuveyt Turk Bank. When I started the account, I was informed that I could withdraw physical gold. They stated I may pick it up from the bank with advance notice, often within 1-2 business days. On April 15, 2024, I tried calling the Kuveyt Turk Balgat branch many times but was unable to reach them. When I finally reached out to Kuveyt Turk customer support, I stated that I couldn't get to the Balgat branch and wanted to withdraw actual gold from my account. They took my request and indicated I may withdraw it within 15 business days. Today is May 6, 2024, and it's been about a month, yet I still haven't heard back. I feel like a victim in this circumstance. Who will recompense us for our losses? I urgently request that my complaint be resolved as quickly as possible. I reserve my legal rights.
Dear Valued Customer, Your request has been recorded. We will contact you through your provided contact details as soon as possible. For your opinions, suggestions, and requests, you can reach our Customer Satisfaction Center. Kuveyt Türk Participation Bank is always by your side for all your banking transactions, through internet and telephone banking, branches, and customer services.
