I have a gold account with Kuveyt Turk Bank. When I started the account, I was informed that I could withdraw physical gold. They stated I may pick it up from the bank with advance notice, often within 1-2 business days. On April 15, 2024, I tried calling the Kuveyt Turk Balgat branch many times but was unable to reach them. When I finally reached out to Kuveyt Turk customer support, I stated that I couldn't get to the Balgat branch and wanted to withdraw actual gold from my account. They took my request and indicated I may withdraw it within 15 business days. Today is May 6, 2024, and it's been about a month, yet I still haven't heard back. I feel like a victim in this circumstance. Who will recompense us for our losses? I urgently request that my complaint be resolved as quickly as possible. I reserve my legal rights.
I'm encountering a major issue with Kuveyt Türk Bank when attempting to withdraw physical gold from my gram gold account. I'm told that no branch has gold available, and if I wait for one and a half months, I might be able to withdraw once the branch receives gold. In branches, there's a list of nam...
I've been a loyal customer of Kuveyt Türk Bank for years, with a gold account. Currently, I've been experiencing delays at the Kaynarca branch for the past two weeks when attempting to withdraw my gold in person. They always come up with excuses like "it hasn't arrived from headquarters" or "it's no...
I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have...
My Profit Share Account Experience with Kuveyt Turk BankHello, I would like to share with you an experience I had with Kuveyt Turk Bank. The fact that this bank stated that it was based on religious principles and offered profit share instead of interest gave me confidence. However, what I encounter...
I had an individual retirement account through Kuveyt Türk, with savings exceeding ₺4,000, including the government contribution. Due to an urgent need for cash, I applied to withdraw my accumulated funds on February 11, 2025. They sent me a contract termination form requiring my account number and ...
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