I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have to pay a penalty of ₺280,000 and an additional ₺22,000 for the account just to access my funds. Customer service has been no help, and I feel completely victimized. I can’t withdraw my own money without being penalized. Who will defend our rights? Why should I suffer humiliation over my own money? Despite choosing a 1-month term, they imposed a penalty on the already minimal interest I earned—barely keeping up with inflation. I am filing a complaint against everyone responsible for this injustice. I hope the Banking Regulation and Supervision Agency, the Central Bank of Türkiye and Consumer Rights hear my voice.
On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investment funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000....
I had 60,000 ₺ in my Kuveyt Türk Currency Protection Deposit account. Despite the initial rate being 27.88 and the final rate being 30.04 ₺, they deposited a currency difference of only 271 ₺ into my account. When I calculated it using Kuveyt Türk's calculation tools, the profit share was supposed t...
I had an individual retirement account through Kuveyt Türk, with savings exceeding ₺4,000, including the government contribution. Due to an urgent need for cash, I applied to withdraw my accumulated funds on February 11, 2025. They sent me a contract termination form requiring my account number and ...
I'm encountering a major issue with Kuveyt Türk Bank when attempting to withdraw physical gold from my gram gold account. I'm told that no branch has gold available, and if I wait for one and a half months, I might be able to withdraw once the branch receives gold. In branches, there's a list of nam...
I have a gold account with Kuveyt Turk Bank. When I started the account, I was informed that I could withdraw physical gold. They stated I may pick it up from the bank with advance notice, often within 1-2 business days. On April 15, 2024, I tried calling the Kuveyt Turk Balgat branch many times but...
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