I recently logged into my KuCoin account and successfully completed the identity verification process. However, the system keeps asking me to verify my identity again, which makes no sense. On top of that, my account balance now shows as zero, even though I had purchased crypto assets that should still be in my account.
When I tried reaching out to customer support, I encountered another major issue—there’s no proper language support, making communication nearly impossible. I have been unable to get any clear response or resolution.
I demand an immediate fix for this problem and the restoration of my funds. KuCoin needs to address this issue as soon as possible!
After re-entering my KuCoin account and successfully completing identity verification, I noticed that my account balance shows as zero. The cryptocurrencies I had purchased are completely missing. I attempted to contact customer support for assistance, but the lack of language support made communic...
I’ve been trying to access my KuCoin account, but the identity verification process has consistently failed for days. Despite following all the required steps, the system refuses to accept my verification. I contacted customer service, but all I received were apologies and no real solution. This si...
I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...
I recently encountered a major issue on KuCoin. Despite having an active account with cryptocurrency holdings and completed transactions, my balance now shows as zero. When I checked the transaction history, there are no withdrawal records or any activity that would explain this sudden disappearance...
After taking a break of several years, I logged back into my KuCoin account using my phone number. However, I couldn’t recall the email address linked to my account, which is now preventing me from making transactions. I reached out to customer support, but they only provide assistance in English, w...
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