I’ve been trying to access my KuCoin account, but the identity verification process has consistently failed for days. Despite following all the required steps, the system refuses to accept my verification.
I contacted customer service, but all I received were apologies and no real solution. This situation is deeply concerning because I have investments in coins within my account, but now my account balance shows zero.
KuCoin, I demand immediate assistance in resolving this issue. Ensure my identity is verified and my account restored with the correct balance. Losing access to funds like this is unacceptable. I expect prompt action and a resolution to this matter as soon as possible.
I recently logged into my KuCoin account and successfully completed the identity verification process. However, the system keeps asking me to verify my identity again, which makes no sense. On top of that, my account balance now shows as zero, even though I had purchased crypto assets that should st...
After re-entering my KuCoin account and successfully completing identity verification, I noticed that my account balance shows as zero. The cryptocurrencies I had purchased are completely missing. I attempted to contact customer support for assistance, but the lack of language support made communic...
I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...
I recently encountered a major issue on KuCoin. Despite having an active account with cryptocurrency holdings and completed transactions, my balance now shows as zero. When I checked the transaction history, there are no withdrawal records or any activity that would explain this sudden disappearance...
I am currently unable to access my KuCoin account and cannot withdraw my funds to my bank account. I received an email notification about the issue and was asked to fill out a survey, but even though my password is correct, the system keeps giving me an error. This situation is extremely frustratin...
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