After taking a break of several years, I logged back into my KuCoin account using my phone number. However, I couldn’t recall the email address linked to my account, which is now preventing me from making transactions. I reached out to customer support, but they only provide assistance in English, which I don’t speak.
Because of this language barrier, I am unable to communicate effectively with the support team, and the page closes without resolving my issue. I urgently need to update the email address on my account. KuCoin should provide multilingual support to ensure all users can receive proper assistance. Please address this problem immediately, as I am unable to use my account.
I cannot log in to my KuCoin account because the verification code is being sent to my old phone number. I want to update my phone number, but the system does not allow it, and as a result, I cannot access my account. This issue has been going on for one month, and since there is no Turkish-language...
I recently logged into my KuCoin account and successfully completed the identity verification process. However, the system keeps asking me to verify my identity again, which makes no sense. On top of that, my account balance now shows as zero, even though I had purchased crypto assets that should st...
After re-entering my KuCoin account and successfully completing identity verification, I noticed that my account balance shows as zero. The cryptocurrencies I had purchased are completely missing. I attempted to contact customer support for assistance, but the lack of language support made communic...
I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...
I am currently unable to access my KuCoin account and cannot withdraw my funds to my bank account. I received an email notification about the issue and was asked to fill out a survey, but even though my password is correct, the system keeps giving me an error. This situation is extremely frustratin...
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