After re-entering my KuCoin account and successfully completing identity verification, I noticed that my account balance shows as zero. The cryptocurrencies I had purchased are completely missing.
I attempted to contact customer support for assistance, but the lack of language support made communication nearly impossible. This is extremely frustrating, as I cannot access my funds or any of the assets I purchased through KuCoin.
I demand immediate resolution of this issue. My funds need to be restored, and KuCoin must provide better customer support, including adequate language assistance. This kind of service is unacceptable for a platform managing people’s investments. I urge KuCoin to address this matter promptly.
I recently logged into my KuCoin account and successfully completed the identity verification process. However, the system keeps asking me to verify my identity again, which makes no sense. On top of that, my account balance now shows as zero, even though I had purchased crypto assets that should st...
I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...
I’ve been trying to access my KuCoin account, but the identity verification process has consistently failed for days. Despite following all the required steps, the system refuses to accept my verification. I contacted customer service, but all I received were apologies and no real solution. This si...
I recently encountered a major issue on KuCoin. Despite having an active account with cryptocurrency holdings and completed transactions, my balance now shows as zero. When I checked the transaction history, there are no withdrawal records or any activity that would explain this sudden disappearance...
The KuCoin family has experienced a situation where my assets suddenly disappeared for about 12 hours. I'm confused about how to solve this, and I really need help with it. Also, it's really annoying that customer support isn't offered in Turkish. It would be much better if we could deal with this l...
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