KuCoin won’t let me update my phone number due to a verification error, how can I fix this issue?

I tried to complete my identity verification on KuCoin via their new video call system—something I hadn’t seen on other platforms before. Since it was my first time doing this type of verification and I wasn’t fully comfortable, I informed the representative that I would record the screen for my own...

For the past month, I’ve been trying to complete a transfer on KuCoin, but the platform keeps blocking me due to SMS verification issues. Every time I enter my SMS code, I get an error. I’ve double-checked everything—the code is correct, but the system still won’t let me proceed. To make matters wo...

I recently changed my phone number, but KuCoin is still holding on to my old contact information, preventing me from withdrawing my funds. I can deposit without any problem, yet every time I try to withdraw, the two-factor authentication code is sent to my outdated number. This situation is beyond f...

I recently logged into my KuCoin account and successfully completed the identity verification process. However, the system keeps asking me to verify my identity again, which makes no sense. On top of that, my account balance now shows as zero, even though I had purchased crypto assets that should st...

I have been trying to access my KuCoin Global account for two days, but I keep encountering issues. I even tried logging in from another device, but I still receive an email alert stating that a login attempt was detected. The system sends me a verification code, but each time I enter it, the system...

I’ve been trying to access my KuCoin account, but the identity verification process has consistently failed for days. Despite following all the required steps, the system refuses to accept my verification. I contacted customer service, but all I received were apologies and no real solution. This si...

I recently changed my phone number and have been trying to update it on KuCoin, but I keep encountering errors on your site. I’m being asked to upload a photo, but when I try, the process fails. Additionally, my old phone number is deactivated, and since SMS codes are sent to that number, I can’t co...

I recently changed my phone number and have been trying to reach KuCoin support, but the website keeps giving errors. The system is asking for a photo, but when I try to upload it, it fails. It also requires SMS verification, but since I no longer have access to my old number, I can’t complete it. ...

The KuCoin family has experienced a situation where my assets suddenly disappeared for about 12 hours. I'm confused about how to solve this, and I really need help with it. Also, it's really annoying that customer support isn't offered in Turkish. It would be much better if we could deal with this l...