When I logged into my KuCoin account in 2025, I noticed that the 109 USDT balance in my spot wallet was missing. I did not perform any transactions such as transfers, trading, or withdrawals, and I also did not observe any suspicious activity in my account.
My account details are as follows: Username: Uf*, Email: Gu***@hotmail.com**.
I immediately contacted KuCoin customer support, but instead of a detailed investigation, I only received automatic replies with no real explanation or solution.
I request that KuCoin urgently investigate why my USDT balance disappeared, provide me with a full transaction and activity report, and restore my missing 109 USDT. As a long-term customer, I expect a clear and transparent resolution to this issue.
On September 30, 2025, at approximately 00:15, I accidentally deleted my existing web wallet while creating a new wallet on my KuCoin account. As a result of that action, the entire USDT balance (~ 5,600 TRY) that was in my wallet under the Solana network went to zero, and I didn’t receive any error...
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I am extremely upset with KuCoin because I had approximately $3,500 deposited in my account through the KuCoin app, and without ever making a withdrawal or any significant trades, my entire balance suddenly disappeared. There was no noticeable drop in coin or share value—my funds just went to zero f...
I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...
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