On 11.05.2024, I purchased a Kraft Rambla stroller from Civil store. I was specifically told that it was long-lasting, that we could use it for many years, and that the product had a 2-year warranty. However, the stroller has now been sent to service a total of four times, and each time it remained there for about 15 days—meaning I have been unable to use my product for almost 60 days in total. It is currently in service again. Both the store and the service center clearly told me that I had the right to service three times, and that after the fourth service visit, I would be eligible for a product replacement. Despite this being the fourth time, no replacement is being offered. Now, they are also demanding an extra payment for a part replacement, claiming that we have used the stroller for 18 months, and they are trying to exclude the product from warranty coverage even though the warranty is still valid. I have the invoice, warranty certificate, and all service receipts. I request that my replacement right for the Kraft Rambla stroller be honored free of charge as previously stated, that no additional payment be demanded for a product still under warranty, and that the inconvenience I have experienced be resolved.
I purchased a gray Baby Plus stroller on 15.06.2024. About 15–20 days after buying it, the wheels, the opening mechanism, and the canopy started to malfunction. I reported the issue to the store and handed the product over to them. However, my stroller was kept in the store for 25 days, never even s...
I've been experiencing various problems with the Goody X Plus stroller I purchased from Chicco for the past year and a half. The bumper bar and stroller components are constantly malfunctioning, and the product has also developed serious discoloration. These problems are recurring and negatively imp...
I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended warranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regardin...
THY Baby Stroller Damage We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusab...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
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