My younger sibling accidentally purchased in-game currency on Efootball without my knowledge, totaling around 500₺. As soon as I noticed the transaction, I submitted a refund request. This was an unintentional mistake, and I kindly ask Konami to approve my refund request.
I assure you that I will be more careful in the future to prevent such issues from happening again. I respectfully request that the amount be refunded as soon as possible and that my case be reviewed with understanding. I look forward to your prompt response and support in resolving this matter.
My younger brother accidentally made an in-app purchase in a Konami game, and without my knowledge, the payment was automatically charged to my account. I did not authorize this transaction and only realized it after the money had already been deducted. I am requesting a full refund of the amount t...
Dear Konami, I’m requesting a refund for a purchase that was made without my knowledge or consent. On April 17, 2025, my brother used my account to buy eFootball coins during a MyClub discount event—without telling me. I was completely unaware of the transaction until after the money was already wit...
Dear Konami team, I’m requesting an urgent refund for a recent purchase I made in your game. I accidentally spent ₺180, and I’m absolutely not satisfied with what I received. I made the purchase by mistake and no longer want the content that was delivered. It doesn’t matter how long the refund proc...
On November 28, 2024, my underage child made an unauthorized purchase of approximately ₺2900 in the eFootball 2025 app using my card. As soon as I realized this, I immediately submitted a refund request on the same day. However, my request was denied. The following day, I filed another refund reques...
On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...
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