My younger brother accidentally made an in-app purchase in a Konami game, and without my knowledge, the payment was automatically charged to my account. I did not authorize this transaction and only realized it after the money had already been deducted.
I am requesting a full refund of the amount that was wrongly charged. This situation was a genuine mistake, and I believe it is only fair that I receive my money back. I kindly ask Konami to resolve this matter as quickly as possible and return the funds to my account.
I also want to acknowledge that I am aware of Konami’s understanding approach in cases of accidental purchases, which is why I trust that this issue will be handled fairly. Please review my case urgently and process the refund so I can continue enjoying the game with peace of mind.
My younger sibling accidentally purchased in-game currency on Efootball without my knowledge, totaling around 500₺. As soon as I noticed the transaction, I submitted a refund request. This was an unintentional mistake, and I kindly ask Konami to approve my refund request. I assure you that I will b...
Dear Konami, I’m requesting a refund for a purchase that was made without my knowledge or consent. On April 17, 2025, my brother used my account to buy eFootball coins during a MyClub discount event—without telling me. I was completely unaware of the transaction until after the money was already wit...
Dear Konami team, I’m requesting an urgent refund for a recent purchase I made in your game. I accidentally spent ₺180, and I’m absolutely not satisfied with what I received. I made the purchase by mistake and no longer want the content that was delivered. It doesn’t matter how long the refund proc...
I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...
Hello, I made an in-game purchase on Konami on June 27, 2025 for a single transaction. However, my account was charged twice, just 2 seconds apart—once at 18:59:30 and again at 18:59:32. Despite being billed twice, I only received one set of in-game content. This is both confusing and upsetting. I ...
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