On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.”
In the past, I had a similar situation and received a refund quickly, but this time it has been five days, and no refund has been issued.
The related order number is GPA.3394-4451-7222-99161. I have not yet contacted KONAMI or eFootball customer support directly about this issue.
I kindly request that the $4 payment be refunded to my account as soon as possible.
On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the i...
Today, on 06.05.2024, I bought 840 bonus e-football points from Konami. Unfortunately, right after buying it, I ran into a problem that caused me to have to leave the game. After returning to the game just a few minutes later, I realized that the e-football points hadn't been added to my account. I ...
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
Dear Konami, I’m requesting a refund for a purchase that was made without my knowledge or consent. On April 17, 2025, my brother used my account to buy eFootball coins during a MyClub discount event—without telling me. I was completely unaware of the transaction until after the money was already wit...
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
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