Broken Promises and a Lack of Solutions by Koçtaş
Hello, on July 8th, I purchased two ceiling fans from Koçtaş in Yeni Foça. Immediately after, I contacted Koçtaş Customer Service, and they scheduled an appointment for July 19th, which was 11 days later. Sadly, we had to accept it because during the hottest days of the century, Koçtaş had given us an 11-day wait for installation. If we tried to install it ourselves, Koçtaş warned that the product's warranty would be void. On July 17th, Koçtaş contacted me and informed that one of their 3 installation vehicles in İzmir broke down, so they rescheduled the appointment to July 23rd. We expressed our dissatisfaction, explained we had a small child suffering from heat rashes, and that Koçtaş's solution was unacceptable. Despite promising to discuss alternatives on July 20th or 21st, the representative, Didem, never got back to us. On July 20th, I received an SMS confirming the rescheduled appointment for July 23rd. We called Koçtaş's call center at "0850 209 50 50" to discuss the situation with Didem. Sadly, she didn't listen, provide any help, or answer simple questions. When we mentioned lodging a complaint, she sarcastically brushed us off, saying they don't accept complaints in this manner. I am deeply disappointed with both Didem and Koçtaş's poor customer relations. Honestly, I believe talking to an AI chatbot would have yielded more solutions. In these scorching temperatures, they transferred their problems to customers and failed to find a solution. Shame on Koçtaş. I will never shop there again. If I knew it would take 15 days for installation, I would never have purchased the product. Didem's unprofessional remarks only added to the frustration.
