I placed an order for a fan from the Koçtaş website, which showed the item as in stock at the Taşdelen Fix store. The next day, I called the Taşdelen Fix store and was told they only had a display model, even though the website indicated the item was available. They asked if I wanted the display model, and I agreed. I informed them I would come to pick it up that day, and they confirmed. I drove from Ataşehir to Çekmeköy Taşdelen, which took about 40 minutes. Upon arrival, I mentioned I was there to pick up order number 1052572290, only to be told the item had been sold! They instructed me to come to the store and then sold the product without notifying me. After some questioning, I left, and 15 minutes later, I received an SMS stating my order was canceled. Had I not gone to the store, I wouldn't have even received this notification. Your time might not be valuable, but you wasted my entire day, and now I'm left without the product I was expecting!
Hello, on July 8th, I purchased two ceiling fans from Koçtaş in Yeni Foça. Immediately after, I contacted Koçtaş Customer Service, and they scheduled an appointment for July 19th, which was 11 days later. Sadly, we had to accept it because during the hottest days of the century, Koçtaş had given us ...
I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images shown on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and ...
As someone who has experienced issues with Koçtaş online shopping, I am deeply regretting my decision to make a purchase. For my order number 1052866926, I waited 15 days for the product. Then, the delivery company they work with called me and said, "We have brought the product; please come to the e...
I've placed orders on the KFC website multiple times, but unfortunately, they never arrived and I didn't receive any notification about it. Today, after enduring an agonizingly long wait of 1 hour and 40 minutes, I reached my breaking point and decided to give customer service a call. After waiting ...
On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...
Comments