I’m reopening my case because I’ve received no response from D&R customer service. I purchased a Kobo e-reader from the D&R store at Istanbul Airport's international terminal, but the device didn’t turn on. Unfortunately, since my flight was departing, I didn’t have the chance to return it to the store. The next morning, I tried reaching out to the store, but there was no contact channel. After finally reaching your main office, I was told to send the device to them. Now, it’s been 3 months, and despite numerous calls and emails, there has been no resolution or response from your customer experience team.
The device is brand new, and the protective film is still on it. It's highly disappointing that after three months of investigation, there’s been no update, and customer service has completely failed to address my issue. I urgently request that my problem be resolved immediately.
I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...
My complaint to D&R from a week ago remains unresolved, and now I have to involve Kobo in this matter. Here's my new comment on today's D&R complaint: Within 5 minutes of posting my complaint today, D&R customer service called me. They conveyed that they couldn't exchange the product due to it bein...
I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...
THY Baby Stroller Damage We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusab...
On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in Istanbul for an SSD upgrade. The service did not return the original SSD that was inside the computer and later claimed that it was lost during their relocation process. Despite c...
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