KLM Damaged My Luggage but Refused to Replace It or Offer a Refund
I’ve been a loyal KLM passenger for the past two years, frequently choosing the airline for my travels. Unfortunately, that trust has now been broken. On my recent flight from Norfolk to Istanbul on March 17, 2025, KLM damaged my suitcase. I reported the issue immediately, expecting a replacement or a refund. Instead, I received nothing but a generic apology via email:
“Thank you for your message. We understand your baggage was damaged during your March 17, 2025 flight with KLM from Norfolk to Istanbul, and we apologize on behalf of KLM.”
That was it—no resolution, no compensation, just an empty apology. It feels like they’re deliberately making the claims process difficult to avoid taking responsibility. KLM, this is not how you treat loyal customers. I demand that my damaged luggage be replaced or refunded immediately.
