I’ve been a loyal KLM passenger for the past two years, frequently choosing the airline for my travels. Unfortunately, that trust has now been broken. On my recent flight from Norfolk to Istanbul on March 17, 2025, KLM damaged my suitcase. I reported the issue immediately, expecting a replacement or a refund. Instead, I received nothing but a generic apology via email:
“Thank you for your message. We understand your baggage was damaged during your March 17, 2025 flight with KLM from Norfolk to Istanbul, and we apologize on behalf of KLM.”
That was it—no resolution, no compensation, just an empty apology. It feels like they’re deliberately making the claims process difficult to avoid taking responsibility. KLM, this is not how you treat loyal customers. I demand that my damaged luggage be replaced or refunded immediately.
I recently traveled with KLM on a connecting flight from Orlando to Amsterdam to Istanbul. Upon arrival, I was informed that my checked luggage had been lost. It was only delivered the next day—already frustrating enough—but to make matters worse, the suitcase was clearly damaged. I reported the is...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
Turkish Airlines Damaged My Luggage and Offered a Ridiculously Low Compensation! On June 30, 2025, I flew with Turkish Airlines on flights TK353 (Astana–Istanbul) and TK2814 (Istanbul–Samsun). Two of my luggage items – one Samsonite large-size suitcase and one Herschel hard-shell cabin-size suitcase...
On April 26, 2024, during my Istanbul-Paris-Newark flight with Air France, my suitcase was severely damaged. The wheel was broken, and one corner was badly damaged, ruining my vacation. I’ve been trying to get compensation for 2.5 months now, but despite sending multiple emails, I still haven’t rece...
On February 26, 2025, I flew with Qatar Airways from Malaysia to Ankara. When I picked up my suitcase at the Ankara airport, I noticed that one of the wheels was broken. I immediately reported the issue to the appropriate airport staff. They filled out a damage report and told me that someone from t...
Comments