I placed an order with Birkenstock and paid ₺4,800 for a pair of sandals. The amount was immediately charged to my account, but I never received any confirmation email, SMS, or shipping update — absolutely no communication at all.
It’s been days, and I still haven’t received the product. I tried reaching out to customer service multiple times, but no one answers the phone, and no help is provided through any other channel either. It feels like my money just disappeared.
This is completely unacceptable and shows a total lack of responsibility. I demand an immediate refund or proper delivery of my order, along with an explanation for this silence and neglect. I trusted the brand — now I feel completely let down.
In June, I purchased a pair of Birkenstock Form Medical sandals, and within a few months, the leather on the side cracked due to its stiffness. I received an email instructing me to ship the sandals to the Form Medical service center, which I did. They received the sandals on the 18th and shipped th...
I recently bought a pair of Birkenstock shoes for ₺4500, expecting high quality and durability. However, shortly after purchase, I noticed the leather on the side of one shoe had warped and wouldn’t straighten out. When I took the shoes back to the store, I was told, “Yes, this happens—there’s nothi...
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
On September 26, I placed an order through Deichmann’s official website for a pair of boots (order number 770001039) and paid ₺2,069. However, my order has not been shipped for eight days. On the fifth day, I requested to cancel the order, but even after three more days, no cancellation has been pro...
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