I bought a fancy dress from the Kıyafet Sepeti website on April 7, 2024. The package arrived on April 15, 2024. However, because the back was not visible in the photos, I didn't expect it to be so revealing. When I tried the dress on, it barely covered my back. I returned it the very next day, but to my disappointment, there was no refund and no information given. I misplaced the dress and the money. They said that custom-designed items cannot be returned, but this is not acceptable according to consumer rights. Shopping under these conditions is undesirable for everyone.
On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...
On 27/07/2024, I purchased an evening gown for ₺3,710 from Kıyafetsepeti.com. The product arrived today, but the size and model were not suitable. I contacted customer service immediately to request a return. However, they informed me that returns are not allowed for custom-made designs (which appli...
On March 21, 2025, I tried to buy a dress from Kıyafet Sepeti via their website, which redirected me to their WhatsApp line for purchases. After communicating with a sales rep, I placed the order. On the same day, I learned their policies do not allow refunds—only exchanges for size or model. Even t...
On April 15, 2024, I made a purchase totaling ₺6,099 with order code 1000900 from Kıyafet Sepeti website. The shipment arrived a week later, but the dress I received was a different color than advertised and too tight. I immediately initiated the return process, only to find out from the site's What...
I ordered an evening dress from a seller called Kıyafet Sepeti, but they canceled the order themselves because the item wasn’t in stock. That was in August 2024, and to this day I haven’t received a refund. I’ve contacted them multiple times since then, and each time they come up with new excuses o...
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