I bought a carpet cleaning machine from Kiwi, which became popular last year. I purchased it through Hepsiburada, and until now, I have never had any issues with Hepsiburada. I always recommend it to everyone, and despite its closest competitor offering better prices, I specifically prefer shopping from Hepsiburada. I even bought four more Kiwi products as gifts for my family after they liked mine, making a total of five products. However, my product broke down, and I sent it to the service center under warranty. After a month, it was returned, but when I opened the box, I realized the nozzle was missing. I immediately messaged the service center but received no response. I called them, but again, no response. I contacted customer service around 20 times, and they told me, "We will get back to you," but never did. Eventually, they said, "Use your legal rights," and hung up. I have a severely autistic orphaned son, and my missing product still hasn’t been sent.
I bought three Kiwi kvc-4090 robot vacuums, and all three of them are not working properly. The service is really bad. When we contact customer service, they don't treat us with basic respect. There are no comments about the product. You haven't explained the situation. They ended the call on us. We...
On August 26, 2025, I purchased the Philips 7000 Series Aqua xc7055/01 cordless upright vacuum from Hepsiburada and have been using it daily inside my home for about 2.5 months. However, within this short period, I began experiencing serious issues with the device. When the vacuum is turned off, it ...
I bought the Kiwi KCC 4320 carpet and upholstery washer on October 26, 2023. I was really disappointed because the hose tore after only using it twice, so now I can't use the product at all. As a consumer, I want you to either fix my product or give me a refund. I picked Kiwi because I thought it wa...
The Kiwi KVC 4040 vacuum cleaner I purchased has a recurring issue where it doesn’t charge. This problem keeps happening, and even though I sent the device for warranty repair twice, it was returned to me without any improvement. The warranty service provided no explanation, and the issue remains un...
I purchased the Philips XB9185/07 Marathon Ultimate bagless vacuum cleaner about a year ago from Hepsiburada. At the end of May, the lighted part of the product malfunctioned, and the vacuum stopped working. I sent it to the service center, and they claimed the issue had been fixed, but the same pro...
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