Our KitchenAid filter coffee maker, which is only 8 months old, broke down, and we were told we had to package it ourselves and send it to Ankara for repairs. To make matters worse, the shipping company informed us that the shipment would not be insured, meaning all the responsibility falls on us because KitchenAid doesn't insure it. After sending it off, we were told the issue was with the mainboard, and it would be replaced. We were hopeful at first, but then we were informed that it would take 4 weeks for the new product to arrive. When the 4 weeks passed, no one contacted us, so we called, only to be told that it would take another 2-3 weeks because the product still hadn't arrived. How can a company as big as KitchenAid not keep stock of replacement products? As a small business owner importing products from Italy, I always keep stock ready for replacement in case of defects, and these products cost around €5000! It’s a simple solution. I hope our coffee maker arrives soon because our coffee enjoyment has turned into a coffee nightmare for the past 4 weeks!
I sent my KitchenAid coffee maker in for repair after it broke down in less than a year of use. I shipped it on August 9th, and since then, I haven’t ...
I purchased the KitchenAid Filter Coffee Maker 5KCM1209 in June for ₺6,000, trusting the brand’s reputation. However, it started leaking excessively when removing the glass carafe, with enough water to fill half a tea glass dripping out. I sent the machine to their Ankara service center after being ...
Hello, I want to express my disappointment with the KitchenAid brand regarding my recent experience. I purchased the KitchenAid Artisan 4.8L Stand Mixer (model 5KSM175PS Contour Silver-ECU) from the authorized store in Ankara Kentpark. Upon first use, the mixer emitted smoke and operated very loudly...
I purchased a Kitchenaid Gurme Chef Blender, but it started showing significant issues after some use. Despite the brand’s premium image, their service network and warranty support are severely lacking. I sent the blender to the Ankara service center, and they assured me it would be repaired and ret...
I own a KitchenAid stand mixer, and I recently encountered an issue, which I clearly explained in a video before sending it for repair. I first contacted WhatsApp support, already aware that the issue was minor. After sending the video, they told me to ship my 5.6L mixer, which is extremely heavy an...
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