KFC Blunder: A Plastic Surprise in My Drink




On August 31, 2023, I ordered a meal from KFC's Next Level branch in Ankara, and it quickly turned into a nightmarish experience. To my shock and disgust, I found a black plastic substance floating in my drink. I had already taken a few sips before discovering this unappetizing addition. Needless to say, this was not just a case of a wrong order; it posed a potential health hazard. I immediately reached out to KFC via Twitter to report the issue. They responded promptly, but their reaction left me astounded. They suggested that it might be a drink-filling apparatus and even joked about serving me dessert if I were to visit. This casual response to a serious health concern was not only disappointing but also concerning. As someone who used to enjoy KFC meals on a weekly basis, my trust has been shattered, and I regret to say that I won't be consuming their food again. It's disheartening when a brand you've relied on fails to take responsibility for such a glaring lapse in quality and safety.
Dear Customer, We have received your complaint, and the matter has been shared with our relevant departments. For all other suggestions and requests, you can reach us through our customer service or via our website. Best regards, KFC Customer Service




