I cannot believe how mediocre KFC Turkey has become. After placing an order using your most recent app version, I waited 40 minutes with my order status stuck at "Order Received," only to spend another 35 minutes waiting to speak with a customer service representative. Once connected, the representative stated that they would contact the restaurant.
After a 3-minute conversation with the restaurant, I was told that it closed at 9:59 PM, that my order was not processed due to a "system error," and that they could only record a complaint. When I inquired about the creation of the record, I was told that the response would come from central authorities. When I asked who would be in charge of the response, I was initially told it might not happen, but they later assured me that it would. I'm waiting for a clear response. After placing an order at 8:40 p.m., I've gained only 1 hour and 20 minutes of waiting. Do I have to go hungry now? There is no genuine apology or action. I won't be visiting KFC in person either. You don't deserve any of my money.
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
I've placed orders on the KFC website multiple times, but unfortunately, they never arrived and I didn't receive any notification about it. Today, after enduring an agonizingly long wait of 1 hour and 40 minutes, I reached my breaking point and decided to give customer service a call. After waiting ...
I placed an order through the KFC mobile app on June 17, 2023, at 3:00 PM. It was 4:40 PM, and my order had still not arrived. I checked the app, and to my surprise, it said the order had been delivered. Are you serious? How can you keep me waiting for hours and then mark it as delivered when it was...
On 26.04.2023, I placed an order from the Istanbul Tuzla Marina KFC branch at 17.00, with a forward time, at 18:30. When my order was delayed, I called customer service at 18:45. And it took me 20 minutes to connect to customer service. After talking to customer service, I was told that they informe...
I placed a click-and-collect order through the KFC app, but when I went to pick up the order, I found out that it didn't register in the system. However, I noticed that the payment was already deducted from my card. The sales representative informed us that there was nothing they could do and advise...
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