I want to complain about the Kenwood BLM45.720SS 1000 Watt Blender - Stainless Steel product. These products are completely messed up because of manufacturing issues. The plastic parts underneath the glass jug are always broken when they arrive from the service. They gave us a new product that was still in its packaging, but it was also broken. We took it back to the service, and they sent the product to the Kenwood service center. We've been trying to get our product back from Kenwood for a whole year, but it still doesn't work properly. The customer service at Kenwood keeps telling us that they've noted our problem and will get back to us, but we're unable to pick up our product from Kenwood Central Service. Kenwood has officially taken our product. They're not fixing the problem, and it doesn't seem like they're going to give it back. I'm telling you, this will be the last Kenwood product I'll ever purchase.
I purchased the Kenwood kvl4170s Kitchen Chef (stand mixer) directly from Kenwood's website. Upon receiving the product, I noticed that the metal shaft connected to the up-and-down motion of the mixer head was problematic. It not only produced loud noises when in motion, but also caused the locking ...
I purchased a Kenwood blender, and it broke on the very first use. I took it to the service center on May 4, 2024, but over two months have passed without any resolution. Despite repeatedly contacting the service center for updates, all I’ve been told is that they’ve emailed the head office. Custom...
Kenwood has been a complete disappointment. My dough mixer, which I hardly used, broke down, and for the past 6 months, the service center has claimed that the necessary part isn’t available. Every time I contact customer service, they say they will get back to me, but they never do. I strongly advi...
After only a few uses, the Kenwood 4110S dough mixer stopped working, turning the once-exciting purchase into a living nightmare. On October 9th, I sent it in for warranty service in hopes of finding a solution. I was given a 20-business day repair timeframe by the service center, but the issue is s...
I bought the Kenwood Chef XL KVL4100S kitchen mixer from the Media Markt website. When I got the product delivered, the packaging looked fine. But when I finally opened the box a few months later, I found out that the plastic cover, which is supposed to stop dough from splattering while mixing, was ...
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