After only a few uses, the Kenwood 4110S dough mixer stopped working, turning the once-exciting purchase into a living nightmare. On October 9th, I sent it in for warranty service in hopes of finding a solution. I was given a 20-business day repair timeframe by the service center, but the issue is still not resolved, even though that period has passed.
The essential component is stuck in customs, and the arrival date is uncertain; this is the same aggravating response that comes out of every customer service call. It is equally unclear when my replacement request will be addressed, even though I have asserted my legal right to one. I bought this machine with all my heart and soul, but now, after six months, I still can't get it to work. Kindly proceed with the replacement, reset the warranty, and maintain the high quality of your brand even after the purchase!
Kenwood has been a complete disappointment. My dough mixer, which I hardly used, broke down, and for the past 6 months, the service center has claimed that the necessary part isn’t available. Every time I contact customer service, they say they will get back to me, but they never do. I strongly advi...
I purchased the Kenwood kvl4170s Kitchen Chef (stand mixer) directly from Kenwood's website. Upon receiving the product, I noticed that the metal shaft connected to the up-and-down motion of the mixer head was problematic. It not only produced loud noises when in motion, but also caused the locking ...
I recently purchased a KitchenAid dough machine from the Karaca store. It's only been a few months since I bought it, and I've used it a handful of times. However, today, after just 20 minutes of usage, it started emitting heat, smoke, and a burnt smell. Eventually, the machine stopped working altog...
I have been using my KitchenAid Artisan stand mixer for about 20 days, which I purchased from Enplus for $1,040. From the very first minute of use, the mixer’s body begins to heat up quickly, and the longer it runs, the hotter it gets. In addition, on one occasion the mixer suddenly rotated in the o...
I bought the Kenwood Chef XL KVL4100S kitchen mixer from the Media Markt website. When I got the product delivered, the packaging looked fine. But when I finally opened the box a few months later, I found out that the plastic cover, which is supposed to stop dough from splattering while mixing, was ...
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