I dropped off two Kenwood Air Fryer XXL fryers and one 8320 Chef XL Titanium Kitchen Chef, all Kenwood branded, at the authorized service center because they were not working properly. The fryers were sticking in the frying basins, and the Kitchen Chef had a problem with oil leaking. Even though a whole month has gone by, Kenwood's main office still hasn't sent the replacement parts to the authorized service center. This is causing a delay in getting my products repaired. When I talked to Kenwood headquarters on the phone about the issue, they didn't give me a clear date for when they'll send the parts to the authorized service. They keep delaying it. According to the Consumer Protection Law (Law number 6502), if a product under warranty takes more than 20 days to repair, consumers can ask for a new replacement product. So, I want my products replaced with new ones to fix the ongoing inconvenience I'm facing.
My Kenwood Air Fryer started rusting badly before even completing a year of use. While the product functions well, the top part is now completely rusted, making it unsightly and concerning. I’ve tried reaching out to Kenwood through their customer service line and Instagram, but I’ve received no res...
I bought the Kenwood HFP90 air fryer in October 2022 with really high expectations, but my experience has been absolutely terrible. Ever since I bought it, the appliance has been completely useless because it gets way too hot. This causes it to randomly turn off and shut down every 15-20 minutes. I ...
I bought two Tefal Super UNO Fryers in September 2022. Both fryers started leaking internally within only six months, and the leaks occurred just 30 days apart. It took almost 50 days to replace the first fryer because some parts were missing, causing the delay. After I replaced it, it worked fine. ...
I purchased the Kenwood kvl4170s Kitchen Chef (stand mixer) directly from Kenwood's website. Upon receiving the product, I noticed that the metal shaft connected to the up-and-down motion of the mixer head was problematic. It not only produced loud noises when in motion, but also caused the locking ...
I bought a Tefal iron that began to leak water and lose heat after it initially heated up. To resolve the issue, the recommended course of action was ...
Comments