I bought two Tefal Super UNO Fryers in September 2022. Both fryers started leaking internally within only six months, and the leaks occurred just 30 days apart. It took almost 50 days to replace the first fryer because some parts were missing, causing the delay. After I replaced it, it worked fine.
Afterwards, the second fryer had the same problem with leaking. They sent it to a company called Ebru Teknik, saying they fixed it. But, after 1 or 2 months of running, the same issue happened again. They said they fixed it again, and it worked for about 40 days before the same problem came back. So, when we reached out to them today, they mentioned that they could fix it even though the warranty doesn't cover it. However, they did mention that there would be a service fee of 1,300 TL.
If you have a problem with a Tefal product within a year, their customer service representatives will just pass on what the service department says, avoiding taking responsibility. I'm going to use all my rights and let Tefal management know that I'm disappointed with their indifference.
I bought the Tefal EY801D Easy Fry & Grill & XXL model from Media Markt on July 19, 2023. It cost me 7,299 TL. The silicone parts inside the cooking compartment, which are made for placing the grill, just randomly came off. So, the unit started getting water through the hole, making it impossible to...
I bought a Tefal FW2018 Easy Fry & Grill & Steam+ oil-free fryer from Media Markt on November 19, 2023. That night, we tried using it, but it made so much steam, like when water boils in a kettle. After we took out the device, we found water inside, making puddles around the lid. We also use the sma...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
On April 3, 2023, I purchased the Tefal Easy Fry Grill Steam from Marmara Park Teknosa. Shortly after, in mid-August, I noticed that when I was only using the grill function, the timer was randomly advancing and reversing, and the appliance didn't automatically shut off and kept running. I sent it i...
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
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