Tefal Super UNO Fryer Malfunctions Several Times
I bought two Tefal Super UNO Fryers in September 2022. Both fryers started leaking internally within only six months, and the leaks occurred just 30 days apart. It took almost 50 days to replace the first fryer because some parts were missing, causing the delay. After I replaced it, it worked fine.
Afterwards, the second fryer had the same problem with leaking. They sent it to a company called Ebru Teknik, saying they fixed it. But, after 1 or 2 months of running, the same issue happened again. They said they fixed it again, and it worked for about 40 days before the same problem came back. So, when we reached out to them today, they mentioned that they could fix it even though the warranty doesn't cover it. However, they did mention that there would be a service fee of 1,300 TL.
If you have a problem with a Tefal product within a year, their customer service representatives will just pass on what the service department says, avoiding taking responsibility. I'm going to use all my rights and let Tefal management know that I'm disappointed with their indifference.
Dear Customer, We would like to inform you that the necessary research regarding the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center Call Center
Hello, You mentioned that you tried to reach me, but you only called once every two weeks and then hung up; after that, you never called back to try to find a solution. What do you expect me to think about your brand? Do you think you will find a solution by behaving indifferently and inattentively? If you don't have a solution, please inform me directly. I will request a replacement for your defective product through the Consumer Arbitration Committee.
