I purchased a Karcher SC3 steam cleaner, and despite using it only a few times, it stopped producing steam. On February 8, 2025, I shipped the device to the authorized service center for repair. After contacting customer service, I was informed that the service center received it on February 11, 2025.
Since then, I have made multiple calls to inquire about the diagnosis and repair timeline, but every time, I receive the same response: “We will get information from the service center and update you.” However, no update has been provided, and the legally required repair period has already passed.
Today is March 18, 2025, and I still haven't received any response about my device. Karcher’s lack of communication and customer support is unacceptable. I demand an immediate resolution—either fix my device or provide a replacement. If this issue is not resolved soon, I will escalate it further.
Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...
I purchased a Karcher SC3 steam cleaning machine about one year ago, and since the very beginning it has caused nothing but problems. The device has been used only twice before it broke down. When I first contacted Karcher customer support, the machine was collected and sent for repair. After almost...
I dropped off my Karcher SC3 steam cleaner for repairs on September 7, 2024, and even though the 20 business days for the repair have gone by, it still hasn’t been fixed. I reached out to Karcher customer service on the 21st, 22nd, 24th, 25th, and 26th to ask for a new replacement product because th...
My Karcher SC3 steam cleaner, which is still under warranty, broke down, and it's been stuck at the service center since May 10th. This is completely unacceptable. By law, they're supposed to repair and return it within 20 days, but it's now been 37 days, and I have no idea where my machine is. I'v...
I purchased a Kärcher SC 3 Deluxe on November 8, 2024, but had to send it in for repair on February 13, 2025, due to an issue with the steam hose extending. The product arrived at the service center on February 17, 2025. Despite calling customer service three times to request an update, I was repea...
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