Karcher SC3 Steam Cleaner Not Working – No Service Response for Over a Month
I purchased a Karcher SC3 steam cleaner, and despite using it only a few times, it stopped producing steam. On February 8, 2025, I shipped the device to the authorized service center for repair. After contacting customer service, I was informed that the service center received it on February 11, 2025.
Since then, I have made multiple calls to inquire about the diagnosis and repair timeline, but every time, I receive the same response: “We will get information from the service center and update you.” However, no update has been provided, and the legally required repair period has already passed.
Today is March 18, 2025, and I still haven't received any response about my device. Karcher’s lack of communication and customer support is unacceptable. I demand an immediate resolution—either fix my device or provide a replacement. If this issue is not resolved soon, I will escalate it further.
