I dropped off my Karcher SC3 steam cleaner for repairs on September 7, 2024, and even though the 20 business days for the repair have gone by, it still hasn’t been fixed. I reached out to Karcher customer service on the 21st, 22nd, 24th, 25th, and 26th to ask for a new replacement product because the legal repair period was up. I haven't heard back or seen any action from Karcher. Today, on the 26th business day, I’ve reached out again to ask for a new product to be sent to me as soon as possible. If my request isn't taken care of and I don't get a new unit soon, I'll have to consider legal action to sort this out.
I purchased a Karcher SC3 steam cleaner, and despite using it only a few times, it stopped producing steam. On February 8, 2025, I shipped the device to the authorized service center for repair. After contacting customer service, I was informed that the service center received it on February 11, 202...
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
My Karcher SC3 steam cleaner, which is still under warranty, broke down, and it's been stuck at the service center since May 10th. This is completely unacceptable. By law, they're supposed to repair and return it within 20 days, but it's now been 37 days, and I have no idea where my machine is. I'v...
My Karcher SC3 product has been in service since February 7. The legal repair period has passed, neither the product has arrived nor been informed. I’ve called multiple times and opened several support requests, but all have been ignored. No one even returned to my exchange request. It feels like my...
I purchased a Kärcher SC 3 Deluxe on November 8, 2024, but had to send it in for repair on February 13, 2025, due to an issue with the steam hose extending. The product arrived at the service center on February 17, 2025. Despite calling customer service three times to request an update, I was repea...
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