On February 27, 2025, I made a purchase at the Columbia store in Carrefour Maltepe Park AVM. The next day, I requested a refund and returned the product because it was too big. Despite the refund amount being ₺6,399.92, they have not yet refunded my payment and informed me that the refund would take between 32 to 40 days. I find it unreasonable to wait over a month for a refund when I returned the product immediately. I needed the refund urgently, and this unexpected delay has caused financial inconvenience. Even though I expressed that this is unacceptable, they insisted it was company policy. I also mentioned that the legal refund period is 14 days, but I could not get any results. I am requesting assistance with this issue.
I bought a pair of shoes from Columbia Maltepe Park AVM branch on 06.04.2024. Due to wear and tear observed on 12.05.2024, I sent them for inspection. The examination was completed on 20.05.2024, and the product returned to the store on 27.05.2024. Unfortunately, the inspection yielded negative resu...
I purchased a product from Columbia’s online store, but I needed to exchange it for a different size. Even though there is a Columbia store in Kayseri, they refused to let me exchange it there. Instead, they told me I had to ship the item back, wait for a refund, and place a new order. This is comp...
On February 7, 2025, I made a purchase at a Columbia store using my credit card. After the first transaction, the cashier claimed that the payment was not approved, even though I could see the charge on my bank statement. Despite my proof, they insisted on charging me again, saying the first payment...
On February 6, 2025, I ordered two pairs of shoes from Columbia’s official website (columbia.com.tr). Then, on February 11, 2025, I received a cancellation notice, claiming a stock issue had occurred, and both of my orders were canceled. When I contacted customer service, they told me the products ...
On April 2, 2025, I purchased a jacket from the Columbia store. I returned it the very next day, April 3, 2025, because it had a noticeable body odor and I didn’t feel comfortable wearing it. I was informed that since I made the purchase in two installments, the refund would also be processed in two...
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