I decided to upgrade to a higher plan in the Kahoot app, thinking I would pay the monthly rate of ₺48 and that I could cancel anytime. Instead, the app immediately charged me the full 12-month amount of ₺580 without proper notice or confirmation.
To make matters worse, there is no customer service number, support line, or direct contact available to resolve this issue. This lack of transparency and customer support feels like misleading marketing and unfair treatment toward consumers.
I am demanding a full refund of the ₺580 that was unfairly charged to my account. Subscriptions should clearly state the billing method, and customers should never be tricked into paying annual fees when they expect monthly billing.
I had already purchased a 1-year subscription to Kahoot. Despite this, my account was automatically renewed and my credit card was charged 7,342 TL without my knowledge or approval. Normally, my bank (Yapı Kredi Bankası) sends an SMS message asking whether I approve such transactions before the pay...
My child started a trial subscription in the Kahoot app on Monday. By Sunday morning, I woke up to a text message from my bank stating that ₺5,990 had been withdrawn from my account. The app processed this payment without sending me any prior notification or confirmation. I have never logged into t...
On August 26, 2025, I attempted to sign up for the Kahoot Gold plan’s 1-week free trial. However, instead of a free trial, my credit card was immediately charged 7,233 TL. My account is registered with the email address m********@gmail.com.** I promptly contacted Kahoot customer support via email, ...
I purchased the Kahoot Gold package on an annual plan. The subscription included a one-week free trial, but now, with two days left in the trial, I am unable to cancel it. When I check the app, it says there is no active subscription. However, I received an SMS stating that if I do not cancel, the ...
I signed up for the Kahoot program as an individual user. I knew I had a 7-day right of cancellation, and after only one day of use, I deleted my account and logged out. Despite this, the company failed to cancel my membership and unfairly withdrew ₺4,999 from my card. This is unacceptable. I clear...
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