If Jobseeker charged without your consent after a single use, it's possible that an automatic subscription was activated without clear notification.
This kind of practice is common on platforms that offer free sign-ups with hidden terms.
Useful steps to recover your money:
• Cancel the subscription immediately via the cancellation link included in their emails or by logging directly into the platform with your account.
If you can’t access it, try resetting your password and then cancel from your profile.
• Contact official support by email: write to [email protected] requesting a refund, including:
– Your registered email,
– Date of the charge,
– A clear reason: you did not authorize the renewal.
Also request written confirmation of the cancellation.
• Request a chargeback from your bank, stating the charge was unauthorized or not properly disclosed. Attach proof showing you only used the service once.
• Save screenshots, emails, and confirmations. They’ll be useful if you need to escalate the claim.
❗ Facing a challenge like this? Make your voice heard. Share your experience or file a complaint on Xolvie to seek a resolution.
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