At the beginning of September, I noticed my 2020 Jeep Renegade shaking at speeds over 100 km/h, and on September 2, I contacted roadside assistance. They referred me to a technician from "Haliç Oto" in Tekirdağ, who advised me to visit the service the next day. On September 3, after a test drive, the service manager informed me that parts were unavailable and asked me to wait for an update. On September 4, while driving, the vehicle’s safety sensors became disabled, so I had it towed to the service and requested a replacement vehicle. The vehicle was under an extended warranty, valid until January 2025, covering all mechanical parts. However, the service manager later claimed that the warranty was invalid due to missed 15,000 km and 30,000 km maintenance, even though I was the third owner and unaware of this. Initially, they quoted 78,000₺ for repairs but eventually gave a 15,000₺ discount, leaving me with a 53,000₺ bill, which I reluctantly accepted.
However, after a test drive, it became clear that the problem wasn’t fixed. The service manager acknowledged this, took the vehicle back, and now plans to deliver it by October 15, with the total cost being ₺55,000 (₺53,000 for failed repairs and ₺2,000 for the actual fix). Throughout this process, I have tried to contact the regional manager and opened numerous call center tickets, but there has been no resolution. Despite having an extended warranty, I feel ridiculed. The vehicle has been in service for 40 days, and I’m now facing a significant bill for what I consider failed and unnecessary interventions.
On November 9, 2025, while driving my Jeep Renegade on the highway near Eskişehir, the vehicle suddenly displayed multiple warning lights without any prior indication, and the brakes completely failed. This unexpected malfunction put both our lives and the safety of other drivers at serious risk. My...
My Jeep Renegade has experienced repeated sunroof problems, and the latest issue has been a complete ordeal. After contacting the Customer Care Center, I was told the technician at Küçükyalı service was on vacation for two weeks, and the earliest appointment at Zincirlikuyu service was a week away. ...
I purchased a brand new Jeep Renegade 1.5 Hybrid from the dealership in June 2023. I noticed the vehicle jerking during gear shifts and when starting from a stop. This jerking motion intensified over time. I waited until the first scheduled maintenance to report this issue to the service center. The...
While traveling in Tekirdağ, I parked my 3008 Hybrid to rest, but when I returned to the car, all the lights were off, there was no electricity, and the vehicle wouldn’t start. On May 31, 2025, around 11:00 p.m., I called roadside assistance, and we agreed that a tow truck would be sent the next day...
I have been experiencing ongoing problems with my 2021 Jeep Compass (license plate: ** EY 2151) — specifically with the steering rack, panoramic roof seals, and transmission — for nearly a year. Although all maintenance has been carried out at authorized service centers, Jeep Türkiye excluded my veh...
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