In April 2021, I purchased a brand-new car from the dealership. It had absolutely no mileage on it. However, after only a month, while driving at a speed of 90-100 km/h in 6th gear, I became aware of a humming sound emanating from the engine. I went to the authorized Ermat Service Center in Izmir, where they requested that I go on a test drive with a skilled technician. During the drive, the technician used his phone to record the noise that was causing concern. They promised me there would be further communication. After 2 months, I reached out to the service center and they informed me that they were still waiting for information from headquarters. They assured me that they would contact me as soon as they had an update. Yet another month went by, and when I asked about it, they mentioned that they were anticipating software updates that were supposed to arrive by the end of the year. As expected, when I made another call, I was informed that the software would be delayed until after May 2022. Feeling a bit frustrated, I contacted "Renault Turkey" in June or July 2022. Although they recognized the problem, they stated that the software update would be postponed until the end of the year. In 2023, I reached out to "Renault France" via email, but unfortunately did not receive a response. Nevertheless, when I received a phone call from Turkey, they provided reassurance that my case was still under observation. Jump ahead to 2024, and there's still no update. The lack of focus on customer satisfaction is evident, which negatively impacts the brand's reputation.
On September 5, 2023, we received a brand-new Renault Austral from Izmir Cetas. On the same day, while driving, an extremely annoying and continuous noise began. We returned to the dealership, where they acknowledged the problem, attributing the noise to a manufacturing flaw and asking us to leave t...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
At the end of January, I purchased a 2025 model Hyundai Bayon from the Kağıthane Hyundai Elmas dealership. Just one day after I started using the car, I began hearing an unidentified noise from inside the vehicle. I informed the service center, and they asked me to bring the car back for inspection....
My 2022 Renault Express Joy van has a problem with how it was made. The rear shocks are making noise. When the noise started, the car was going 100 km/h. I took it to the Cetas dealership in Izmir and bought it there. After looking at it, they said the shocks needed to be changed. I left after the r...
I purchased my Honda Civic in February 2024, and six months later, an unusual rattling noise started coming from the engine. The noise has progressively worsened over time. When I first took the vehicle to the Diyarbakır Honda service center, they dismissed the sound as normal. However, after compar...
Comments