Five days ago, I purchased a JBL Clip 3 in 2022. After using it twice, it only turns on when connected to the charger and doesn't work when disconnected. I don't remember where I bought it from and couldn't find the receipt. When I contacted the company, they said that without a warranty document, it wouldn't be covered under warranty and would require payment for repairs. I'm left with a product I intentionally and willingly purchased that doesn't function properly. Recently, I received a call from Aztek Teknoloji. I had previously informed them multiple times that I couldn't locate the purchase details or the receipt. They asked me to withdraw my complaint or mark it as resolved on the complaint platform. Then, they requested me to send the product to them via shipping at my own expense. Now, they are returning the product, claiming that it wasn't received from us, and asking me to pay for the return shipping. Is this how a company operates, without examining the product's issue? There is absolutely no trust in JBL and Aztek Teknoloji.
On December 18, 2023, I purchased a pair of JBL Tune 510BT headphones from AZTEK TEKNOLOJİ. Despite handling them with care, the folding joint broke while adjusting them. I never dropped them, and there isn't a scratch on them. I paid ₺2052, and they come with a one-year warranty, which is still val...
In the JBL Tune 510BT model, which I have been using for about 4-5 months, the part that allows the left side to turn inward came off spontaneously. Although I could not understand the problem, no force was applied. While I was wearing the headphones properly, a clicking sound came from the right si...
In October 2021, I purchased JBL 560BT headphones. Apart from the leather parts peeling off, there were no issues, so I tolerated it and continued using them. However, last month, the headphones stopped charging and working altogether. Despite many private services claiming they could fix it, even s...
My friend gifted me a JBL Clip 4 speaker 5-6 months ago, but out of nowhere, it completely stopped working. At first, I thought the battery had died, but when I plugged it in to charge, it wouldn’t charge at all. I tried using different charging cables and adapters, but nothing worked. Since this w...
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