JBL T500 Headphone: Broken Jack, Denied Repair, and Poor Service!

November 12, 2023 11:53 AM110

I purchased a JBL T500 wired headphone on March 6, 2022, and encountered a problem: the jack at the end of the cable broke while in use. Seeking a solution, I sent the device to Aztek, the authorized service center through Media Markt. Unfortunately, neither Aztek nor Media Markt provided any updates. When I reached out, Aztek informed me that my device wouldn't be repaired and would be returned. Expressing my willingness to pay for the repair, they abruptly declined, leaving me in utter frustration. This situation calls for immediate resolution and compensation for my distress.

JBL

November 12, 2023 12:57 PM (1 hour after complaint)

Dear Customer, Thank you for choosing our company and products. Our team will contact you as soon as possible regarding your application. You can send any feedback about our products and services. Best regards, JBL Customer Service

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