I placed an order for four clothing items on the Jacqueline Van Hoef website (jacquelinevanhoef.co.uk) on January 19, 2026. My order number is PC17251033. The package, with tracking number CM118281255DE, was supposed to be delivered from Germany to Latvia. However, according to the tracking information I checked through 17track, the package somehow ended up in Finland instead of Latvia. It was initially handled by DHL, and later I received an SMS from SmartPosti stating that my package was on its way to Latvia, but it still has not arrived.
I contacted Jacqueline Van Hoef multiple times by email using the contact addresses listed on the website (including info.jacquelinevanhoef.co.uk and pectus.switzerl***@gmail.com). In her responses, she only states that the package will arrive “in a few days,” but she does not provide any specific delivery date. Additionally, I requested the invoice for my order twice, but those requests were ignored, and the invoice has not been sent to me.
With this complaint, I request that Jacqueline Van Hoef clearly inform me of the exact current location of my package, tracking number CM118281255DE, provide a specific expected delivery date to Latvia, and send me the full invoice for my order without further delay, clearly referencing order number PC17251033.
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