If Jacqueline van Hoef customer support isn’t replying, first make sure you’ve contacted the correct official channels: use [email protected] or call the listed helplines for USA/UK/Rest of World to follow up again with your order number and clear details.
If you still get no response within a few business days, escalate by sending a follow-up email with “URGENT – Escalation Request” in the subject and politely ask to speak to a manager or supervisor, and copy both official support addresses.
If that fails, publicly reachable contact points like social media messages tagging the brand can sometimes prompt a reply more quickly, because companies monitor public posts to protect their reputation.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

