I purchased Jabra Elite 75t headphones from a BIM store, and when I encountered issues, I sent them for warranty service. The company acknowledged the product's fault, but unfortunately, they don't have an identical or equivalent item in stock for an exchange. Instead, they're asking me to apply for a refund from the seller within 30 days. I contacted their customer service by phone to request an exchange, but they explained that there is no equivalent product available. As a consumer, I believe that I have the right, as per Article 11 of Law No. 6502, "to demand the replacement of the defective product with a non-defective one," as stated in the warranty terms. Therefore, I kindly request the resolution of my grievance in accordance with my legal rights. As it's widely known, the money I paid 18 months ago is now inadequate even to purchase a different pair of headphones, let alone the same Jabra model. It's unacceptable for a reputable brand like Jabra to leave me in such a predicament. There must be a similar product available; I request that the Jabra representatives address my concerns and enable me to exercise my exchange rights as soon as possible.
I purchased the Jabra Elite 75t earbuds approximately 3.5 years ago from Media Markt, and they have developed significant sound loss issues. I loved using these earbuds, but now they are nearly unusable. I reached out to Jabra Türkiye for assistance with repairs, but received no response. The author...
The right side of my Jabra Elite 4 Active earbuds stopped producing sound. Because of this, on 09/06/2025 I brought the product to the Teknosa store in İzmir Aliağa for warranty repair. After 20 business days, I was informed that the product could not be repaired and that I could either receive a re...
On October 23, 2025, I submitted a warranty claim for my Jabra Connect 5t earbuds to Despec with the notification number 300508502. One of the earbuds had a charging issue, and this problem was clearly acknowledged in the letter they sent me. However, the replacement process was not completed becaus...
I purchased Jabra Elite 4 earbuds from Media Markt, but they stopped working after 15-16 months. I sent them in for a warranty inspection, and the store informed me that they would issue a refund based on the original purchase price. However, the current price for the same product is nearly double w...
On 08/06/2025, I purchased the Jabra Elite 8 Active wireless earbuds from Amazon (Order No: 402-1571779-5241132). The product malfunctioned while still under warranty, so I sent it to the service center, which issued a report for replacement or refund. However, since they had no stock, I was directe...
Comments