We were delayed at IKEA with the excuse of documenting and so on, because the doors I ordered on May 29th arrived broken. After filing a report, we were delayed for another 15 days with the promise of a new part arriving. After 20 days, they are now telling us that the part will arrive in 45 days, keeping us waiting once more. I spent around 25,000-30,000 TRY on a wardrobe, but my experience has been completely negative and dissatisfying. Not to mention the four broken shelves during shipping. We can live with the 10-day wait, but I don't understand why the delivery of two doors, which will take more than two months, is met with a lack of communication when I had to call to find out. I simply don't understand why the doors for the wardrobes we paid a fortune for in our new home have yet to arrive. It's ridiculous! To be honest, I will never go near IKEA again, and I will warn all of my friends and family not to shop there. This level of poor customer service is simply unacceptable! Shameful!
On October 22, I bought 4 Bergsbo wardrobe doors from IKEA online. Twice the lids arrived broken and they took them two times back for replacement. I have been waiting for the solid product to reach me since November 18th. The product will come from Bayrampaşa Store to my house in Topkapı (a distanc...
On August 3, 2023, I went to the IKEA store in Ankara and bought two wardrobe doors and a glass shelf. The whole time I was shopping at this IKEA store, I had a lot of problems. Even though I paid extra for delivery, the store did not help me with my shopping and caused problems with the delivery of...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
The wardrobe I bought a year ago was sold to us, even though it had missing parts in the store. When it was delivered to our home, we noticed the missing parts and sent them to the store. After 2 months, the missing parts arrived and were assembled. However, after installation, we noticed that the c...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
Comments