iKEA Refund Delayed After Delivery And Return Issues, Request A Solution

I placed an online order with IKEA Turkey under the order number 121007263654956. During the delivery attempt, the cargo company’s delivery driver behaved in a rude and unprofessional manner, and as a result the package was not delivered to me. Due to this unpleasant experience, I felt I had no choice but to cancel my order. Although I cancelled the order, my refund has still not been processed. After the cancellation, I was even contacted again and told that they wanted to deliver the order once more, even though it was already cancelled, which shows a serious lack of internal coordination. In addition, I was given a code to be used in the refund/return process, but when I went to the shipping company I was told that this code was invalid and could not be used. This caused me to lose more time and created additional hassle instead of resolving the problem. I have had to deal with this issue throughout this month, contacting customer service multiple times, yet the problem remains unresolved and my refund has still not been paid. For a globally recognized company like IKEA to operate with such disorganized and poorly coordinated processes is unacceptable. This whole experience has caused me unnecessary inconvenience, wasted my time, and left me extremely disappointed. I request that my refund for order 121007263654956 be processed immediately without any further delay and that I be provided with a written explanation regarding the failures, miscoordination and invalid return code I have encountered throughout this process. If the matter is not resolved promptly, I will submit a formal complaint to the relevant consumer protection authorities, pursue all available legal remedies, and share my experience on appropriate public platforms to inform other consumers. At this stage, I expect a prompt and effective resolution rather than further excuses.