IKEA Failed to Deliver My Paid Order and Ignored My Customer Service Requests

On April 22, I placed an order through the IKEA website with the order number 112204260855256, totaling approximately $832, and I completed the payment by credit card on the same day. However, by April 30, neither my products had been delivered nor had I received any information regarding my order. During this entire period, I was also unable to cancel the order myself through the system.
Throughout this process, I called IKEA customer service many times. Every time, I was told that “someone will contact you,” yet I never received any callback or update. No clear information was provided regarding the delivery status, and no solution-oriented approach was shown concerning the ongoing issue. Despite having fully prepaid this high-value order, I have been left completely frustrated and inconvenienced.
Because of this situation, I demand the immediate cancellation of my order numbered 112204260855256, totaling approximately $832, and the urgent refund of the amount charged to my credit card. I also specifically request to be personally contacted and informed by an authorized representative as soon as possible regarding this matter.