Let me tell you from the beginning after they told me that the product they sold from the store had an inventory error, they returned my money and said that it can be found in the Ümraniye branch. An acquaintance went there and we bought the products on 20.12.2022. They said they would deliver it on 30.12. 2022. They claimed that they delivered it to the logistics company a week ago. However, when I called the firm today to inquire about the position and whereabouts of my orders, they informed me the boxes had been picked up from Ikea just a day ago, not a week. Why would such a big company mislead customers? They could have updated, I wouldn't go barge into the store demanding them right away. Now, it is just unpleasant knowing I was deceived for a week.
On November 16, 2022, I made a purchase from the IKEA Umraniye - Istanbul store with invoice number 1KO2022000000010. The products that were sold to me, including the shipping charge and the money that was collected, were delivered to my address by IKEA, but two products that were out of stock (but ...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet a...
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