I purchased a supplement for my son from iHerb.com. I diligently tracked the shipping status, even following up on the prescription requirement. However, when the order stopped progressing, iHerb unilaterally canceled my products. I was informed that a refund would be processed on June 18, 2023, but six days have passed, and I still haven't received my money back.
I contacted my bank, but they have no record of an incoming refund. I also emailed iHerb, and they claimed there's no issue with the payment process on their end. This situation is incredibly frustrating and has directly impacted my son, who is now without the necessary supplement. My funds are tied up, and I'm left without the product or my money, causing significant stress. I urgently demand that iHerb investigate this matter and process my full refund immediately.
On October 23, 2023, I purchased a Body Bio PC supplement from iHerb.com. Shortly after placing the order, the system cancelled my purchase. In the cancellation notification, it was clearly stated that “You will not be charged for cancelled orders. We only process payments once orders are shipped. A...
On July 7, 2023, I placed an order from iHerb.com, order number 2967414804, for products prescribed by my doctor. The total cost was paid at the time of purchase. It has now been over a month and a half, and I have yet to receive my order. This delay has caused serious problems for my health, as I u...
I ordered medication from the iHerb application in May. The package arrived in Turkey in June, but unfortunately, I was unable to receive the medication because the cargo company failed to contact me, leading to the product being returned to iHerb. It has now been over one month since the product wa...
On April 6, I ordered three cosmetic products from the iHerb.com application. Unfortunately, my products were not delivered to me and were instead returned to iHerb because they were categorized as cosmetic items, which presumably caused an import issue. The major problem is that despite the product...
On November 17, 2022, I placed an order with iHerb for Now Foods NAC 600 and Natural Factors Hormone Balancing (Order #958721211). Due to a screen error, I believed the first order hadn't processed, so I placed a second identical order (Order #958721234) at 11:38 AM on the same date. Immediately aft...
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