I Face Hyundai Tucson Engine Failure Despite Full Service History

I own a 2019 Hyundai Tucson, and since the day I purchased it, I have had all maintenance and inspections performed completely and on time, exclusively at authorized Hyundai service centers. I approved and completed all part replacements and procedures recommended by the service.

While driving, even though my next maintenance was not yet due, the vehicle suddenly displayed engine malfunction and oil warning lights. The car lost power significantly and experienced a serious drop in performance. For safety reasons, I immediately pulled over and had the vehicle towed to Hyundai Elmas Authorized Service.

After inspection, I was informed that the oil pump belt had broken, causing severe engine damage. I was quoted a repair cost of approximately $12,300, and I was also told that this issue would not be covered under warranty.

However, despite having all maintenance performed at authorized service centers, I was never informed during any service visit that this belt needed to be checked or replaced. If this is a critical component that requires periodic replacement and can cause such severe engine damage when neglected, I should have been clearly informed in advance.

For this reason, I believe this issue is not due to user error, but rather due to insufficient information and lack of proper service guidance.

Although I contacted Hyundai via email regarding this issue, I have not received any response for days. My vehicle is still waiting at Hyundai Elmas Authorized Service, and no concrete solution has been offered.

As a customer who has always trusted the brand and specifically chosen authorized service centers for all maintenance, I cannot accept having this situation ignored.

I request that this issue be evaluated under warranty. If that is not possible, I expect a significant goodwill discount on the repair cost and an urgent response to resolve my situation as soon as possible.