Dear Hyundai Customer Care Team, I am writing to bring to your attention an issue I encountered with my Hyundai Tucson Elite Plus 2017, which has left me quite concerned and disappointed with the quality of the vehicle. On March 27, 2024, I had the annual periodic maintenance service carried out at an authorized Hyundai service point, with the odometer reading at 75,575 kilometers. However, merely four days later, on April 1, 2024, I experienced a sudden engine malfunction. The oil indicator blinked, and the engine exhibited noticeable problems, requiring immediate attention. Upon consulting the same authorized service point, I was informed that the engine would need to be disassembled to diagnose the issue accurately. The authorized service point suggested that there may be an issue with bearing seizure in my vehicle's engine. Such a critical problem arising shortly after a routine maintenance service, and at a relatively low mileage for the vehicle, is highly concerning and indicates a potential manufacturing or quality control issue. When I requested coverage for the repair of my vehicle at Hyundai Assan Authorized Dealer, I was informed that it is not covered by warranty, and my request was not addressed. As a loyal Hyundai customer, I have always valued the reliability and performance of your vehicles. However, this unexpected and significant engine malfunction has not only inconvenienced me but also raised doubts about the durability and long-term reliability of Hyundai cars. Given the circumstances, I kindly request Hyundai Motor Company to cover the costs associated with repairing the engine damage. I believe that this is a reasonable request considering the vehicle's low mileage, regular maintenance history, and the unexpected nature of the problem. I trust that Hyundai, as a reputable and customer-centric automotive manufacturer, will take prompt and appropriate action to address this matter. I am looking forward to your swift response and resolution to ensure that I can continue to rely on Hyundai vehicles with confidence. Thank you for your attention to this matter. With Respect.
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