1
Halil is completely dissatisfied with the result

Life-Threatening Issues with My Hyundai Kona Elite Smart Car

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Halil
June 19, 2023 10:51 am
29

I have something to say about Hyundai, and I need to say it. I have a 2019 Elite Smart edition with an automatic transmission, and let me tell you, it's been nothing but trouble. First of all, the worst traffic accident ever. The brake hose on the left rear tire just decided to break, letting all the oil out of the reservoir. We were lucky not to get hurt, but that was a close call. And that's only the start. The next thing that went wrong was the ABS brake system. One of the parts that was supposed to move hydraulic oil to the brakes blew up, so I had no brakes. I didn't notice that smoke was coming out of the exhaust until I had already pulled over. If I hadn't, well, I wouldn't be here to tell you this story. As if that wasn't bad enough, the Westinghouse pump, a key part of the brake system, broke in the third accident. I was driving to get my wife and child when it went off like a bomb. I had to use the emergency brake to stop. Each time, the warranty fixed the broken parts, but my request for a new car was turned down. Not to mention the fact that these problems caused the automatic transmission and oxygen sensor to need to be replaced. I can't say enough about how dangerous and flawed this car is. I can't take any more of this nonsense! I want to talk to the CEO of Hyundai. Do you have to let us die before you take care of things? Does a global company like yours really need to use these tricks? I really wish I hadn't bought this car, and now they're going to release the new Kona in July. It's not smart to choose a brand that doesn't stand behind its product and makes us go through hell. I'm prepared to go to court. I won't forgive those who put me and my family's lives in danger in this way.

June 19, 2023 12:01 pm (1 hour after complaint)
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"Sure, here is the translated text: "Even though I waited for a long time, the service did not call me for the issue on a specific date. I scheduled a time myself and went to the service in August, leaving my car for about 10 days, which is a long time. I don't know exactly what they did, but at the end of the period, they told me that the issue with the car was resolved and that no problems were detected in the tests, and they handed the car back to me. When I asked what to do if the problem recurred, they told me to record the sound or video of the issue and send it to them via message, and that I didn't need to bring the car back. I took the car and started using it routinely. There seemed to be no problem for the first few days, but then the issue reappeared within a month after getting it from the service and continued consistently. I sent different 5 recordings consisting of sound and images from my car camera to the authorized person at the service and stated that the issue persisted. Approximately 1.5 months have passed since I sent the recordings on 23.09.2024, and there has been no call or inquiry. I honestly think these actions, which I believe are done to wear out the customer over a brake disc issue, have disgusted me with the Hyundai brand. Was it so difficult to replace these parts with new ones, and does it really please you to cause us, as customers, such long-term grievances? Are your parts inherently defective that you have caused me losses in terms of time and money with these back-and-forths? As the issue with the car recurs, I truly wonder what the decision-maker at the Hyundai factory is waiting for to address this matter. Hyundai original parts are a regret.""

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