After Four Months, Hyundai Still Hasn't Fixed My Electric Kona
On June 26, 2023, we experienced a traffic accident in Izmit with our Hyundai Kona Electric. The vehicle sustained minor damage, and within 2 hours, we dropped it off at the Hyundai Fertan authorized service center in Kocaeli Basiskele. What followed was a seemingly never-ending process involving appraisals, file opening, damage assessments, and parts ordering, but we remained patient. After an extensive wait of 2-2.5 months, the necessary parts finally arrived. However, the service center then revealed a previously unseen issue with the axle, ordering new parts and leaving us waiting for an additional 20 days. When we hoped for the completion of the repair, they informed us that they couldn't get the car running and were unsure of the problem. They requested technical support and after an examination, they identified a malfunction in a component they likened to the "brain of the electric motor." They ordered the part, but it has yet to arrive. As a result, we've been unable to use our vehicle for 4 months. Not once did they reach out with updates, and we've been left to constantly call for information. Hyundai has been a source of deep regret from day one.
Dear Valued Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Officer from our Customer Relations Department will contact you regarding your application. You can convey any information, suggestions, thanks, documents, and solution requests regarding our products and services to the Hyundai Authorized Dealer and Service from which you received service, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai Headquarters, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; you can leave a voice message on our consultation line outside of working hours and on weekends. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department via the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
I had already called the headquarters and complained weeks before writing my complaint here. But as usual, I didn't get any result or response. My vehicle has not been repaired for 4 months. Apart from the information call I received when this complaint was published, there has been no development. I hope there is still law in the country so that maybe my grievance can be addressed through the court.
