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Hummel Father's Day Gifts Lost in Delivery Limbo!

İftar
İftar
Hummel
June 19, 2023 10:33 AM73

It's the 13th of June, and I couldn't be happier because Father's Day is rapidly approaching. I go on hummel.com and buy a few cool things for my dad, and the total comes to 834 tl. Excellent, right? Hold on a second there. This is where things take an unexpected turn. When I click on the tracking link to see when my package will arrive, it's like waking up from a nightmare. The message states that "delivery could not be made." How exciting! The icing on the cake is... I've been trying to get in touch with the courier service, but it seems they're always on vacation. Just can't seem to get through to them. Ugh! Still, there's more to come! Hummel, in their wisdom, informs me via email that my order is complete. Seriously? If it's done, where the hell is it? I can't take this any longer, you people. Now I find myself in a place of anger and desperation. I really need some assistance getting out of this jam. It would mean a lot if you could help. Many thanks to you all!

İftar
İftar
June 20, 2023 1:20 PM

no shipping info still, what should I do to get my own stuff??

June 23, 2023 5:01 PM (4 days after complaint)

Hello Dear Customer, First of all, thank you for sharing your complaint with us. We are immediately starting to review the issue you have conveyed in order to turn the situation into satisfaction, and we will inform you as soon as possible. Customer Service Team.

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