According to the tracking information, my package arrived in İstanbul on June 12 and supposedly cleared customs the same day. But since then, I haven't received any updates whatsoever. It’s been days, and I’m completely in the dark about where my shipment is or when it will be delivered.
What makes this even more upsetting is that the delivery was time-sensitive, and I was assured it would arrive on time. Now I’m stuck without any way to reach customer service—there’s no phone number, no email, nothing that actually provides a real response or support.
It’s unacceptable that a company handling international shipments can go completely silent after customs clearance. I demand an immediate update on the status of my parcel and a proper communication channel to speak with someone directly. Customers deserve transparency and support when delays occur. Imile, fix this now!
I'm facing a serious tracking and communication issue with Imile Lojistik Limited Şirketi. After my package arrived from China via Y*** and was handed over to Imile, everything went silent. The tracking has been stuck for days, saying “waiting for customs clearance,” but I have no way to find out wh...
My order shipped with iMile Logistics was marked as arrived in Istanbul and cleared through customs on June 25, but since then, I haven’t been able to get any updates or information. I’ve heard that if a package stays in customs for more than 20 days without being released, it is returned to the sen...
My Shein package with tracking number GSO1UP30F000E71 has been showing as "arrived in Turkey" for over a week and a half, yet I have not received any updates or progress on its delivery. At this point, the item should have already been delivered to me, especially since I urgently need it. The lack o...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
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