I am sure that I have never been subjected to such treatment before, they did everything they could to make it difficult for me, something that is done blindly in other brands and stores was just avoided because the sales assistant was not feeling like it!!! I visited this store to exchange an unused item for a different color of the same product within a month. A female employee, whose identity remains unknown, accused me of lying and claimed that the item was used. She didn't even treat me like a human being. I have never experienced such disrespectful behavior in my life. I am a victim, and I will escalate this matter to Consumer Rights authorities if necessary.
I bought a t-shirt from their store on June 3rd, and the very next day, June 4th, I went back to return or exchange it. I wish I hadn't even bothered! They flat-out told me no exchanges and no returns were possible. Their excuse? "You've worn it before, and now you're bringing it back." This is comp...
I recently visited Mango to exchange a product that was unused, with the tags and receipt still intact. Despite this, the staff refused to process the exchange, claiming the item smelled of perfume. This is absurd, as I have not used the item, and it doesn’t even have a scent of perspiration or any ...
I bought a pair of pants that changed color two months ago, and they claimed it was due to a user error. They acted as if I'd never purchased pants before, and they refused to stand behind their product. I asked for a refund or exchange, but no one was interested in helping me, and all I got was a r...
In my life, I've never encountered a company that so easily employs lies. They consistently fall short of their promises. Despite my payment, they will not send me the invoice for the purchased appliance. Gradually, the question arises: "Did I receive a refurbished second-hand product, hence my relu...
On June 11, I received my Zara online order—only to find that the product they sent was clearly used. As soon as I opened the package, I was hit with the strong smell of perfume, and the item showed obvious signs of prior wear. This is completely unacceptable. I paid for a brand-new item, not someon...
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